Fix your posture, live pain-free
Frequently asked questions
Product Info
The Cayatch Posture Corrector is a doctor-recommended solution designed help you relieve back, neck, and shoulder pain caused by poor posture.
Perfect for office workers and anyone who spends long hours at a desk, Cayatch helps you:
✅ Reduce back, neck, and shoulder pain from poor posture.
✅ Improve your posture effortlessly while you work.
✅ Take advantage of HSA/FSA eligibility to save ~30%.
Cayatch is designed with dual-adjustment straps and ergonomic back support, ensuring a custom fit for different body types. It's also HSA/FSA/HRA-eligible, comes with a lifetime warranty, and offers a 90-day risk-free trial — so you can try it worry-free!
Think of it as a gentle reminder to sit and stand taller! Cayatch wraps around your shoulders and gently pulls them back, helping your spine stay in proper alignment.
This reduces tension in your neck, shoulders, and back while training your muscles to hold good posture naturally.
If you spend hours sitting at a desk, looking down at your phone, or working with your hands, you’re a great fit for Cayatch.
It’s also ideal if you’re dealing with text neck, rounded shoulders, hunchback, or back pain from poor posture.
Begin by wearing the posture corrector for 15–30 minutes daily. Gradually increase the duration as your body adjusts, aiming for up to an hour per day.
Avoid wearing it more than 4 hours a day to prevent muscle dependency.
No, if used correctly. Cayatch serves as a postural reminder rather than a crutch. To avoid muscle dependency, use it alongside posture-strengthening exercises and ergonomic adjustments.
Back pain affects 80% of adults, often caused by poor posture.
The Cayatch Posture Corrector helps by:
✅ Encouraging upright posture, reducing muscle strain (can lower back pain by up to 70%).
✅ Evenly distributing weight to ease spinal stress.
✅ Providing support for mild scoliosis or disc issues, improving alignment by up to 50%.
✅ Reducing spinal compression, easing nerve pressure (can decrease nerve pain by 60%).
By promoting proper alignment, Cayatch helps you stay comfortable, productive, and pain-free.
The Cayatch Posture Corrector is designed for both men and women, offering a customizable fit with adjustable dual straps and ergonomic back support. It adapts to various body sizes for maximum comfort and effectiveness.
Check out the Size Guide tab on the product page to find your perfect fit!
Yes! The Cayatch Posture Corrector is lightweight, slim, and discreet, making it easy to wear under your clothing without being noticeable. For maximum comfort, we recommend wearing it over a thin layer, such as a t-shirt, to prevent chafing.
Plus, it's completely metal-free, so you can go through airport, government building, and school security checks worry-free!
Not recommended. It's best suited to use the posture corrector during daily low-impact activities such as working at a desk, walking, commuting, or relaxing.
It's not advisable to wear it during high-intensity exercises or while sleeping, as your body requires full mobility during workouts and natural relaxation during sleep.
Most users notice improved posture awareness within 2–3 weeks and reduced pain within a month.
Consistent use, combined with posture-strengthening exercises, can lead to significant long-term benefits.
Super simple! Hand wash with mild soap and water, then air dry. Avoid machine washing, tumble drying, or harsh chemicals to keep it in top shape.
The Cayatch Posture Corrector doesn’t just provide immediate relief—it helps you retrain your muscles and develop muscle memory for better posture over time.
By gently guiding your spine into proper alignment, it helps your body remember the feeling of good posture, making it easier to maintain without the corrector.
With consistent use, you'll gradually see long-lasting improvements in posture, helping you stay comfortable and pain-free, even when you're not wearing it.
Orders
We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at hello@cayatch.com. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your order has already been shipped, we are unable to change your shipping address for you.
If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can!
If you haven't received an order confirmation email within an hour from placing the order, it is likely the result of one or two things:
• Your order was never actually placed and processed.
• You have entered an incorrect email address with your order.
If you are certain that the email address linked to your order is correct, please check the spam folder for your order confirmation. In the event that you still cannot locate an order confirmation, please email our customer service department:
Email: hello@cayatch.com
We try as hard as possible to ensure you won't receive an incorrect item, however very occasionally this may happen. Please contact our Customer Service team with images of the incorrect item, where a member of our customer service team will help you further.
Payment, Shipping, Returns, and Refund
We accept all major credit cards as well as PayPal, Google Pay, Amazon Pay, Venmo, and ShopPay.
We accept HSA/FSA cards.
Installment options are available for orders above $35 with ShopPay.
We offer free shipping on all orders in the USA.
Orders are processed within 1 to 3 business days excluding weekends and holidays.
You will receive an order confirmation email. You will receive another notification when your order has shipped. Please double check it to make sure your shipping address is correct.
We process your order as quickly as possible and cannot change your address after the carrier picks up your package.
If you aren't 100% satisfied with your purchase, you can return your item(s) for a full refund within 90 days of the purchase. To start a return, contact us at hello@cayatch.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Return shipping from anywhere in the United States is always FREE. You can contact us for any return questions at hello@cayatch.com.
Once we receive your qualifying return and approve your refund, we'll credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account. Please note that it typically takes 5-10 business days for your return to arrive at our fulfillment center to be processed for a refund.
HSA/FSA Purchase & Reimbursement
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-free accounts that can be used to pay for qualified health expenses. These accounts are usually set up and managed by an HSA or FSA administrator, and you should have access to said HSA/FSA administrator through your employer (ask your HR department!).
HSAs are typically associated with a high-deductible health plan, and funds do not expire. FSAs are independent of your health plan, and funds elections occur in October-November each year for the following calendar year.
FSA funds expire every calendar year. Unfortunately, HSAs and FSAs are not available outside of the US, and self-employed individuals (who do not have an HSA from a previous employment) do not qualify for HSAs or FSAs.
Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card.
HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.
Almost every qualified individual will save between $1,000 and $2,000, depending on their state and tax rate.
in 2025, an individual can contribute up to $4,300 pretax to their HSA per year, or $8,550 for a family (plus an additional $1,000 if you are at least 55 years old.)
Individuals can contribute up to $3,300 pretax to their FSA per year (with an additional $500 in employer contributions allowed). Almost every qualified individual will save between $1,000 and $2,000, depending on their state and tax rate.
No. Cayatch posture corrector is approved for HSA, FSA, and HRA. Therefore, no prescription is needed.
You can use your HSA/FSA dollars all year long.
However, FSA dollars expire at the end of the year. FSA unused money do not rollover into the next year. Make sure to spend the rest of your FSA funds before December 31st — use it, so you don’t lose it!
In order to determine whether certain products or services are legitimate expenses for treating, mitigating, or preventing a diagnosed medical condition, HSA/FSA plan administrators often require a letter from a licensed practitioner. This letter is called a “Letter of Medical Necessity (LMN).”
You'll receive a LMN several days after payment. To ensure compliance, keep that LMN and your receipts for the next three years (both should be in your email).
Generally it takes 24-48 hours. If you aren't seeing your letter in your inbox, check spam, then reach out to our HSA/FSA partner at support@truemed.com for help!
If you pay with your personal credit card, we'll send the necessary documents for you to submit to your HSA/FSA plan administrator for reimbursement.
When you pay with your HSA/FSA card, there's no other work you need to do (we'll send paperwork to ensure compliance).
Please contact our HSA/FSA partner at team@truemed.com so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator's form.
Lifetime Warranty
Our Lifetime Warranty covers manufacturing defects, material flaws, or workmanship issues. If your posture corrector becomes defective under normal use, we’ll replace it—completely free.
To activate your Lifetime Warranty, you must register your purchase within 60 days of receiving your order.
Register here.
If you experience an issue, contact our customer support team at hello@cayatch.com with your registered order details and a brief description of the problem. We may ask for a photo of the product to process your claim quickly.
Yes. The warranty covers manufacturing defects but does not cover accidental damage, misuse, or unauthorized modifications.
The Lifetime Warranty applies to replacements only. If you’re within our 90-day return window, you can request a full refund instead.
No, the warranty is only valid for the original purchaser and must be registered. If gifting, ensure the recipient registers their warranty to be covered.